Refund Policy

DailyVeg handles fruits and vegetables with care, but fresh produce can occasionally be affected by sourcing, handling, ripeness, weather, or delivery conditions. This Refund Policy explains how we review and resolve customer concerns.

1. Eligible refund situations

A refund, replacement, or credit may be considered when:

• An item is missing from the delivered order.
• A wrong item is delivered.
• An item is visibly damaged, spoiled, or not suitable for normal use at the time of delivery.
• An item becomes unavailable after order confirmation and no acceptable replacement is provided.
• Payment is deducted but the order is not confirmed or cannot be fulfilled.

2. Non-refundable situations

Refunds may not be approved when:

• The issue is reported after a long delay and the freshness condition cannot be verified.
• The product was stored incorrectly after delivery.
• The concern is based only on natural variation in size, shape, color, or ripeness.
• The customer selected an incorrect item, quantity, address, or delivery instruction.
• The customer was unavailable for delivery after reasonable delivery attempts.

3. How to raise a refund request

To help us review your request, please share:

• Order ID or registered phone number.
• Name of the affected item and quantity.
• Clear photos or videos of damaged, spoiled, wrong, or missing items where applicable.
• A short description of the issue.

4. Review process

DailyVeg support will review the order details, delivery information, product condition evidence, and operational records. We may contact you for additional details before confirming the resolution.

5. Refund method and timeline

Depending on the case, DailyVeg may provide a replacement, wallet credit, partial refund, full refund, or adjustment in a future order. Refunds to the original payment method may depend on bank, UPI, wallet, card, or payment provider timelines.

6. Perishable product rule

Because fruits and vegetables are perishable, refund decisions must consider the time of complaint, delivery condition, storage condition, and the nature of the product. Customers should check delivered items soon after receiving the order.

7. Unavailable items

If a product is unavailable or fails quality checks before dispatch, DailyVeg may remove the item, suggest a replacement, adjust the bill, or refund the unavailable item value.

8. Abuse of refund policy

DailyVeg may refuse refunds, restrict accounts, or cancel orders if repeated false claims, manipulated photos, fake complaints, or abusive behavior are detected.

9. Contact

For refund support, contact support@dailyveg.co.in with your order details and supporting evidence.